Domain Registration and Renewal Policy

Availability and registration

A live availability result is time-sensitive and does not reserve a name, create ownership or confirm registration. Registration requires approved purchase readiness and a verified registrar/registry confirmation. The existing search chain uses Business Core and the MilesWeb gateway to ResellerClub; purchasing is not activated here.

Registrant and control

Registrant identity, eligibility, authority and contact accuracy must be verified in registrar records. A Zoihost account, billing email or search result is not evidence of domain ownership. Trademark eligibility and dispute procedures require separate legal review.

Renewal and transfer

The customer remains responsible for monitoring recorded expiry dates and arranging renewal in time, with Zoihost providing the agreed service scope and available recorded information. Redemption periods, transfer locks, eligibility, charges and notices depend on the actual TLD/registry and provider. Dates displayed are recorded provider observations, not a renewal guarantee. Automatic renewal and provider writes are not active at launch; obtain explicit confirmation of any later renewal or transfer.

DNS, suspension and disputes

DNS management is distinct from registration ownership and requires verified authority and change approval. Suspension, disputes and recovery must use registrar/registry evidence. Third-party dependencies and mandatory rights must be disclosed before a transaction, including limitations and exceptional events.

Commercial terms

The owner-supplied contracting identity is Kshitiz Kaushal, sole proprietor trading as Brevo Technologies, Plot No. 53, Ganesh Nagar Extension-2, Shakarpur, Delhi – 110092, India. Development and technical project communications: dev@zoihost.com. Sales and feedback: sales@zoihost.com. Complaints and grievances: support@zoihost.com. Telephone: +91 9891 380 346. Supporting business/tax records and any required grievance-officer appointment must be verified before publication or official tax invoicing. No NSF or other business identity or GSTIN is adopted.

Sky, Flow, OS and custom digital projects use accepted quotations and contracts, not arbitrary public fixed prices. Development milestones are 10% booking, 40% development advance before the agreed development stage, and 50% after explicit customer acceptance of the identified staging/demo deliverables and before handover. Opening a link, silence or a browser payment claim is not acceptance or verified payment. Final handover requires verified final payment. Separately agreed maintenance, hosting, domains, licences, third-party services, taxes and eligible consultation credits remain identifiable and are not silently folded into the development milestone base. These development percentages do not determine Domain/DIY or consultation charges.

For Sky, Flow, OS and custom digital projects cancelled before the 40% development advance is paid or adjusted, the owner-directed commercial deduction is INR 5,000 fixed fee plus actual documented costs and other disclosed, documented charges. Aggregate deductions are capped at the lower of INR 10,000 or the amount paid. The initial INR 2,000 cost estimate is neither an automatic deduction nor a minimum; no cost is counted twice and deductions cannot exceed payment. Enforcement remains gated pending qualified legal review of the exact term, proportionality and mandatory consumer rights. After the development advance is paid or adjusted, customer-initiated cancellation is generally restricted, subject to applicable law, breach remedies and the accepted contract. This custom-project rule never applies to eligible Domain/DIY in-window full refunds.

The consultation base fee is non-refundable for customer change-of-mind cancellation. After the consultation is completed, its eligible base fee may be credited once against a confirmed Sky, Flow or OS project within 90 days following that completion. The credit is separate from a refund and cannot be applied twice. One free reschedule is permitted with at least 24 hours’ notice before the appointment. Late cancellation or a customer no-show forfeits the fee. If Zoihost cannot deliver the consultation, the customer may choose a refund or rescheduling. Mandatory legal remedies, incorrect charges and duplicate-payment corrections are preserved. Applicable taxes and any separately disclosed, permitted gateway charges are treated separately; no automatic refund or recurring mandate is created.

Relevant ResellerClub customer/registrar agreements are available at https://store.resellerclub.com/legal-agreements and https://manage.resellerclub.com/servlet/ViewAgreementServlet?requestfor=registraragreement . The actual product, TLD, sponsoring registrar and agreement version must be identified and accepted before a provider purchase, renewal or transfer. Read-only inventory or a search does not place an order. Zoihost remains responsible for its own agreed obligations; upstream terms do not remove mandatory customer remedies. Provider purchases and automatic fulfilment are unavailable at this launch.

The proposed standard domestic GST rate is configurable and subject to verified tax identity and classification. International/export treatment must be independently established; Indian GST is not automatically charged to every overseas transaction. Tax invoices remain gated pending verification.

Approved refunds are targeted for Zoihost processing within 7–15 business days. Bank/payment-provider settlement time is separate; a cancellation, refund request or provider acknowledgement is not proof of a completed refund. This target does not delay a shorter mandatory legal obligation.

Service-specific application and safeguards

Availability search neither reserves a domain nor confirms ownership. Before a future purchase, disclose the current registration, renewal, transfer and restoration prices and the applicable registrar/TLD agreement. Registrant authority and provider confirmation are required. Expiry, locks, redemption and refund treatment follow the verified operation and applicable terms; no uniform window or refund rule is invented.

Eligible Domain and DIY cancellation — owner-directed terms incorporated

Only a specifically approved Domain or DIY product that supports deferred provider fulfilment may use this workflow. No domain purchase or DIY provisioning is currently activated by this policy. Domain search does not reserve a name or create ownership. The final product, price, provider agreement and exact applicable policy versions must be disclosed and affirmatively accepted before payment.

After verified payment is durably linked to an eligible order, provider fulfilment is held. The server starts one fixed 60-second cancellation window only when the authenticated, rendered order interface first acknowledges readiness. Payment redirect time does not consume that window: payment verified at 16:00:00 and interface ready at 16:00:18 means the full 60 seconds starts at 16:00:18, not a 42-second remainder. A cancellation atomically accepted before the server deadline prevents provider submission. Refreshes, retries, other tabs and confirmation dialogs cannot restart or extend an already-started window. Cancellation is also available during the approved pre-window access hold. At or after the deadline, the guaranteed window has expired, subject to mandatory rights and actual provider state.

An eligible order successfully cancelled within that guaranteed window qualifies for a full refund of its order payment, without the custom-project fee, estimated costs or other deductions. Cancellation and refund completion are separate states. Zoihost verifies eligibility and the payment-provider refund result. Approved refunds are targeted for Zoihost processing within 7–15 business days; bank/payment-provider settlement is separate. This target does not postpone a shorter mandatory legal obligation.

After the guaranteed 60-second window expires, ordinary customer change-of-mind cancellation or refund is not offered for eligible third-party-backed Domain/DIY orders. This does not exclude remedies for failed or incorrect service, duplicate or incorrect charges, applicable provider obligations or mandatory legal rights. A third-party dependency does not waive Zoihost obligations. Eligibility and the actual product-specific upstream terms must be verified before sale.

After the waiting period, availability, registrant authority, selected domain/TLD and period, registry requirements, pricing and order authorisation must be revalidated as applicable. If the requested service cannot be supplied, no substitute may be ordered without separate authority. An uncertain upstream response requires reconciliation, not a speculative second registration. Provider timing after eligibility is not guaranteed to occur at exactly 60 seconds.

Before authenticated interface readiness, provider submission remains blocked for a maximum access hold of 10 minutes after verified payment. If readiness is not acknowledged before that hold expires, the order moves to manual review without automatic provider fulfilment. Reopening the expired hold does not start a new cancellation window. If readiness occurs before expiry, the full fixed 60-second server-authoritative window starts at that first valid readiness acknowledgement; redirect time is not deducted and refreshes cannot extend it. Runtime configuration, scheduler behaviour and outage handling must match these approved rules before activation.

The contracting business and current support/privacy/grievance contact are identified in the business/contact section of this version. No other business’s identity or GSTIN applies.

Customer support and grievance intake

Support, privacy/deletion and grievance intake: Accounts Officer, support@zoihost.com, Monday–Friday, 10:00–17:00 IST. Requests are ticketed, identity/organisation authority is verified where necessary, an authorised decision is recorded and the outcome is communicated. There is no automatic 24/7 service or universal response-time SLA.

Current tax collection instruction

The owner states that Zoihost currently collects no GST, relying on an initial registration-threshold position. This records the current business instruction, not independent confirmation of registration eligibility, exemption of every product or zero-rating of every international transaction. No GST amount or GST tax invoice may be represented as collected under an unverified registration. Any future GST collection requires verified registration/status, applicable transaction classification and approved configuration. International relief applies only to qualifying documented exports and applicable procedures; a foreign billing address alone is not sufficient. Existing orders retain their agreed lawful tax snapshot.

Separately purchased customer backup service

Customer backup services require a separately purchased and accepted plan identifying covered data, retention, responsibility and tested recovery commitments. No customer backup coverage or recovery-time guarantee is inferred from website hosting, account creation or a domain order. This does not make Zoihost platform security, internal recovery safeguards, agreed processing duties or applicable legal obligations optional.

Explicit quotation decision record

Work requiring an approved quotation must not proceed while that quotation is pending or rejected. Record the authenticated authorised customer decision, quotation revision or snapshot hash, actor and timestamp. Viewing a quotation, silence, a pre-sales enquiry or a payment redirect is not approval. Material scope or price changes require the applicable new approval and preserved prior records.

Launch availability and version application

Online payments, automatic provider purchases/renewals and paid booking are temporarily unavailable. Customers may review scope, request quotations and use capabilities actually enabled for their account; nothing here activates a disabled integration. Where a capability is unavailable, Zoihost will say so rather than imply payment or fulfilment success.

The owner requested an effective date of 1 November 2026. This version was approved and published on or after 9 November 2026 and applies when accepted or otherwise lawfully applicable; it does not fabricate an earlier publication, acceptance, delivery or payment record, or retroactively replace a customer’s previously accepted version.